HOW MUCH DOES SHIPPING COST?
Great News – Shipping is On Us!
At CozyFurFriends, we're thrilled to offer you absolutely free shipping on all orders. Yes, you read that right – no hidden fees, no extra charges, just the pure joy of shopping for your beloved pets without worrying about shipping costs.
Our commitment to free shipping means you can focus more on finding the perfect items for your furry friends and less on calculating extra costs. Whether you're ordering a small treat or a big bed, the price you see is the price you pay. Enjoy the simplicity and savings, and let us take care of the rest!
Happy shopping at CozyFurFriends – where every purchase is a hassle-free experience!
PROCESSING TIME
As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.
Estimated Delivery Time
As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at cozyfurfriendspet@gmail.com
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
International Shipping:
At this time, CozyFurFriends does not offer international shipping. We currently ship within the United States Of America only.
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
RETURNS AND EXCHANGE POLICY
For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
CozyFurFriends has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at: ✆ 1 800 896-2360 Mon-Fri 9am-5pm ET and/or Email Us at cozyfurfriendspet@gmail.com